RETURNS & REPLACEMENTS
Does your order not meet your expectations? Whatever the reason, you can return your items within 28 days. Piercings and/or jewellery are non-refundable due to hygiene reasons but may be replaced if the product arrives damaged or faulty.
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If the item you received is faulty, please contact our customer care team at info@docblackink.co.uk
The Return Form can be found in the packaging that was included in your delivery. Please contact our customer care team before returning an item!
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You can find a downloadable Return Form here.
RETURN CONDITIONS
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Items must arrive within 60 days of dispatch.
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Hygienic seal must be intact.
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Returns are accompanied by a fully completed Return Form.
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You must contact our customer care team within 14 days of receiving your items.
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Returned orders will be processed within 7 days of receiving the shipment.
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Costs related to the return shipment are the buyers responsibility.
*The Return Conditions outlined above do not impact your statuary right of withdrawal. For more information please read our full Terms & Conditions.
GREAT PRICES GUARANTEED
With a range of premium body jewellery, aftercare, and more, we’ve got you covered at Doc Black Ink. Order online from our Gateshead-based store.
