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RETURNS & REPLACEMENTS

Does your order not meet your expectations? Whatever the reason, you can return your items within 28 days. Piercings and/or jewellery are non-refundable due to hygiene reasons but may be replaced if the product arrives damaged or faulty.

If the item you received is faulty, please contact our customer care team at info@docblackink.co.uk

The Return Form can be found in the packaging that was included in your delivery. Please contact our customer care team before returning an item! 

You can find a downloadable Return Form here.

RETURN CONDITIONS

  • Items must arrive within 60 days of dispatch.

  • Hygienic seal must be intact.

  • Returns are accomanied by a fully completed Return Form.

  • You must contact our customer care team within 14 days of receiving your items.

  • Returned orders will be processed within 7 days of receiving the shipment.

  • Costs related to the return shipment are the buyers responsibility. 

 

*The Return Conditions outlined above do not impact your statuary right of withdrawal. For more information please read our full Terms & Conditions.

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GREAT PRICES GUARANTEED

With a range of premium body jewellery, aftercare, and more, we’ve got you covered at Doc Black Ink. Order online from our Gateshead-based store.

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